TERMS OF SALE 

of KOHL Mountain apple juices based in 39054 Unterinn on the Ritten (BZ), Via Principale 35, MwSt-Nr. IT 02386690214, registered in the commercial register of Chamber of Commerce of Bolzano, registration VWV Nr. BZ - 175773, email address: kohl@kohl.bz.it, phone +39 0471 359442, in person of the legal representative Thomas Kohl.

Scope of Application

These General Terms and Conditions apply to all contracts concluded by customers with us, KOHL Mountain apple juices (hereinafter also referred to as "KOHL"), via our online store at www.kohl.bz.it.

These general conditions of sale govern the sale of products and, where applicable, for services through the Website when KOHL operates as a seller.
We encourage you to read carefully these Terms and Conditions of Sale before proceeding with any purchase. By making any purchase you fully accept these Terms of Sale.

If you want to buy one or more of the products displayed on the Website, you can select them one at a time, by adding them to your shopping cart. Once you have selected all the items you wish to purchase, you can close your cart and submit the order. At this point you will see a summary page of your selected product, their price and options (with costs) delivery. You will be asked to choose your preferred option for the delivery, for shipping and for the payment.
At the bottom of the same page you will find the "Submit" button, which you click to send us your order.

Prices, delivery & shipping

All prices are inclusive of Italian VAT but do not include any taxes, duties and applicable taxes in the country of destination (if the country of destination is not Italy) of the goods which will be borne by the customer.
KOHL reserves the right to modify at any time the prices of KOHL services that are listed on the Website. Changes to the prices of KOHL services will however not impact customers who have already submitted an order.

Once we have received your order, an automated confirmation will be sent to the e-mail address specified by you in the ordering process. Normally in EU we are shipping within 2 to 5 workdays, in other places the delivery period is 3 to 7 days. Unfortunately, we cannot guarantee the delivery times.

The total costs for shipping are at your expense, except in the case of exceptions and deviations, which are posted on www.kohl.bz.it accordingly and/or communicated by e-mail. In any case, the costs will be communicated to you before confirming the order.

Currently we are shipping to the following countries of the European Union: Italy, Germany, Austria, Belgium, Netherlands, Luxembourg, Denmark, Sweden, France, Slovenia, Great Britain, Spain (only continent), Norway, Czech Republic, Poland.

The shipping costs may vary depending on the chosen destination country and are regulated as follows:

Shipping within Italy:

Shipping to Austria and Germany:

Shipping to following countries:

Payment options

You can make payment by online credit card payment or Paypal.

Right of Cancellation

You have the right to cancel the contract within fourteen (14) days without giving any reason. The notice of cancellation period is fourteen (14) days from the date on which you or a third party designated by you (but not the parcel service), takes physical possession of the final merchandise item.

To exercise your right of cancellation, you must inform us (KOHL Mountain apple juices, Vai Principale 35, 39054 Auna di Sotto sul Renon, Italy, phone: 0039 3592993, e-mail: kohl@kohl.bz.it) by making an unequivocal statement (e.g., a letter sent by postal mail, telefax or e-mail) concerning your decision to cancel this contract. You can use the sample cancellation form available below; however, this is not mandatory.

To comply with the cancellation notice period, it is sufficient if you send notification of your intention to exercise your right of cancellation before the notice period expires.

Consequences of Cancellation

If you cancel this contract, we are obligated to refund all payments that we have received from you including delivery costs (with the exception of additional costs resulting from your choosing a method of delivery other than the most economical standard delivery offered by us). We are obligated to effect the refund without undue delay and within fourteen (14) days at the latest from the day on which your notice of cancellation of this contract is received by us. For this refund we will employ the same method of payment used by you in the original transaction unless expressly agreed otherwise with you; in no event will you incur any charges for this refund. We may withhold the refund until we have received the merchandise back or you have supplied evidence of having sent the merchandise back, whichever is the earliest.

Custom services and warranty

We only sell high quality products. For questions, complaints or suggestions, please contact us from Monday to Friday from 8 a.m. to 5 p.m. at the phone number 0039 0471 359442 or email kohl@kohl.bz.it.

The warranty terms as provided for by law shall apply. For warranty claims or any questions or complaints you might have, please contact us.

Data protection

Please have a look at Privacy & Cookies

Complaints / Mediation

The EU Commission provides a web platform for out-of-court dispute resolution. It enables consumers to attempt to resolve disputes relating to orders placed by them online without immediately resorting to court action. The dispute resolution platform is available at: http://ec.europa.eu/consumers/odr/

Applicable law and jurisdiction

These terms of sale are governed and shall be interpreted under the Italian law and it is expressly excluded the application of the United Nations Convention on Contracts for the International Sale of Goods.